Hello,
Lamentamos que estés enfrentando este problema con el apartado de Meta SEO. Este tipo de error puede deberse a varias razones, como problemas de conexión o configuraciones en tu sitio. Aquí hay algunas sugerencias que podrías intentar:
- Verifica tu conexión a Internet: Asegúrate de que tu conexión a Internet esté funcionando correctamente.
- Actualiza el plugin: Asegúrate de que estás utilizando la última versión del plugin Rank Math. A veces, las actualizaciones pueden resolver errores.
- Revisa la configuración del servidor: Si tienes acceso a la configuración del servidor, verifica si hay restricciones que puedan estar impidiendo la comunicación del plugin.
- Desactiva otros plugins: A veces, otros plugins pueden causar conflictos. Intenta desactivar temporalmente otros plugins para ver si eso resuelve el problema.
- Revisa los registros de errores: Si tienes acceso a los registros de errores de tu servidor, revisa si hay algún mensaje relacionado con Rank Math que pueda dar más información sobre el problema.
Si después de intentar estas soluciones el problema persiste, te recomendamos que respondas a este ticket y un agente humano del equipo de soporte de Rank Math se encargará de ayudarte con este asunto.
Gracias por plantear tu preocupación y estamos aquí para ayudarte.
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
We can see you’ve available credits on your Rank Math account. In this case, please try to follow the steps mentioned in this guideline and see if that works for you:
https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/
If the issue persists, please check if you see any error while refreshing the credits. If you see any error, please share that with us so that we can check the issue further for you.
Let us know how it goes. Looking forward to helping you.
Hola. He hecho todo lo que me han dicho y pone que he alcanzado el límite del plan y que tengo 0 créditos disponibles. En la cuenta sí figuran
Hello,
It seems that you don’t have an active subscription to Content AI on your account.
Please note that the feature of free Content AI credit is limited to AI generation using AI tools and AI generation inside the editor.
Content AI Research, Editing Bulk SEO Meta, and Multiple Sessions in RankBot will not work for users without a separate plan.
You can read more about this from here: https://rankmath.com/kb/content-ai-free/
Looking forward to helping you.
Hola. En teoría tengo 750 créditos gratis al mes no? Y según los datos de mi cuenta de esos 750 créditos llevo gastados este mes “0”. Entonces porqué no aparecen?
Hello,
Yes, you should receive the free credits on your account.
In this case, please share the affected website URL so we can check it in our system.
You can add it to the sensitive data section by editing your first post
It is completely secure, and only our support staff has access to that section.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Please share your website’s WP login and password in the sensitive data section.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We tried to check your website but the login you’ve shared is showing incorrect:
Please update the login in the sensitive data section so that we can check the issue further for you.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We deeply apologize for the unexpected delay in response.
Unfortunately, the updated logins are also not working. In this case, if you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
Please do take a complete backup of your website before sharing the information with us.
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Looking forward to helping you.
Thank you.
Y qué debo poner en correo electrónico, nombre y apellidos?
Gracias
Hello,
We apologize for the issue you are facing today.
You may use this email address for us to gain access to your WordPress Admin and your FTP: s******@r***********.
You may use Support (First name) and Rank Math (Last Name) or you can use one of our support staff’s name for this.
We are looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
