HI Maria,
Thanks for getting in touch with us and sorry for the inconvenience caused.
Could you please share the URL to your site so that we can investigate this further?
We are looking forward to helping you.
Many thanks for your quick reply.
My url is in the sensitive data section
Thanks in advance.
Hello Maria,
Appreciate the info.
It appears something on your website is overwriting the meta description. It could be your theme or another plugin.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let me know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Hi Todd,
it seems that to every question from Rankmath they send you that link.
I am now having issues with an error that appears on my site only when Rank Math is activated, the plugin also broke my ssl, AND also this.
Is there anything else you can help me with resolving the issue?
Thanks
Hello,
Thanks for the reply.
We would be happy to help in investigating the cause of this problem first hand.
Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thanks Michael.
For the temporary password.
What email should I include?
The plugin is requiring an email, name and last name.
thanks
Hello,
Thank you for contacting Rank Math today.
Please use one of your email addresses or s******@r*********** to create a temporary admin access using the suggested plugin https://wordpress.org/plugins/temporary-login-without-password/ so that we can check this further.
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
I have checked and performed site-wide analysis. A number of your posts and pages seem to be missing Meta description and focus keywords. These are the pages being reported by the analysis. Please update your pages and let us know how it goes.
Looking forward to helping you. Thank you.
Hi, thanks for the reply.
Still… I don´t understand.
You are saying that the sites whole meta description does not appear because there are pages missing the meta description?
I´m sorry, that doesn´t make a lot of sense…Could you explain further?
Also,
When Rank Math is activated, did you see this notice appearing in several pages of the site? could you tell me what the error is in that case?
This is the notification that appears when Rank Math is activated:
Notice: Trying to get property of non-object in /home/pbh5fjm05o24/public_html/wp-content/plugins/seo-by-rank-math/includes/class-common.php on line 92
Also, I could not see in your message the pages you mention.
Could you copy those for me please?
Thanks
Hi Maria,
You have this code in your theme’s header.php file that is adding a blank meta description to your content:
<meta name="description" content="" />
<meta name="keywords" content="" />
I have removed that and now the meta description is showing up correctly.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hi, Todd.
I´m happy to say that all the notifications are gone and the description is now appearing.
Thanks so much!
María.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
