meta description problem

#410308
  • Resolved adreas gkinis

    3 years, 5 months ago

    Rank Math free

    We have a problem with the Meta Descriptions. We add a Title & a Meta description to our listings and anything seems to be working correctly.

    However, when I save & publish the listing the meta descriptions are not being shown. As a result, the meta description is deleted and the overall SEO score is reduced

    Can you please let me know what causes that problem?

    Kind Regards
    Andreas Gkinis

Viewing 3 replies - 1 through 3 (of 3 total)
  • Sharmin Islam

    3 years, 5 months ago

    Rank Math agency

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Please check if you are using a Firewall, as there are chances that it will prevent saving the data.

    If you are using a Firewall, please whitelist this route:
    /wp-json/rankmath/v1/updateMeta

    Whitelisting the route should fix the issue.

    You can check this link for more information:
    https://rankmath.com/kb/meta-data-not-saving/

    Let us know how that goes. We are looking forward to helping you.

    ​​​​​​

    adreas gkinis

    3 years, 5 months ago

    Rank Math free

    Hello Sharmin,

    Thanks for the reply

    I am not using a firewall so I can’t whitelist the route you sent me

    Please find attached a screenshot of a listing in order to better understand the issue

    https://tppr.me/s4YTO

    Reinelle

    3 years, 5 months ago

    Hello,

    In this case, locate the .htaccess file and replace it with the default WordPress .htaccess file. You can get the file contents here: https://wordpress.org/support/article/htaccess/

    Please take a backup first of your current .htaccess file before making any changes. You can also get in touch with your web host for assistance.

    Once done, clear your website, browser, and server’s cache (if any) and see if the issue is fixed.

    Let us know how that goes.

    Thank you.

    RankBot

    3 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘meta description problem’ is closed to new replies.