Hello,
Thank you for contacting Rank Math support and sorry for the inconvenience caused to you.
You can check the meta description of page by opening the page in the (incognito mode) new tab > right-click > view page source.
Alternatively, you can also use a tool like https://www.heymeta.com/.
We would also request you to share the affected website link so that we can investigate the issue to assist you accordingly. You can share it in the designated sensitive area.
Looking forward to assisting you further.
Thanks
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thanks for your reply.
Rank Math is now fully compatible with Divi, could you please confirm if you’re using the latest version of Rank Math as well as Divi? If not, then please update both Divi and Rank Math and see if the issue is fixed.
If the issue persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for the update.
I’ve checked the affected URL you have provided, and it seems that it is working fine. I’ve attached a screencast in the sensitive data section. Please let us know if I have missed a step to replicate this issue.
For the scores, since you are using Divi to add your page content, you should mainly consider the score shown while in the Divi builder. This is because page builders such as Divi adds the page content via shortcodes, which sometimes appear as jumbled content outside the editor, and therefore giving different analysis scores. The content in the editor is what search engines will see as well.
I hope that helps. Thank you, and please don’t hesitate to contact us anytime if you need further assistance with anything else.
Hi there,
Still our issue is not resolved , Just tried doing SEO for another article, Its not getting saved within the builder, once I refresh its going back to the previous score. Can you check this asap?
Hello,
Unfortunately, I’m unable to replicate the issue on your site.
Could you please record a video screencast using a tool like Loom showing the issue and add the link in the sensitive data section?
Please also add the post title/URL to check further.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thanks for getting back to us.
Your GoDaddy firewall is blocking the route Rank Math uses to save the metadata.
I included the screenshot showing this issue in the sensitive data section.
Please get in touch with them and ask to lift the restriction on this route so the metadata can be saved correctly.
If you have any other questions don’t hesitate to get in touch.
Is there any Ip address that Rankmath uses to go through? That we could get the IP whitelisted
Hello,
Thank you for the follow-up.
Here’s the IP you need to whitelist:
134.90.148.114
Please also whitelist our user-agent:
RankMathAPI/2.0.0; https://rankmath.com
I hope that helps. Thank you, and looking forward to your update.
Thanks. I’ll get it whitelisted and if there’s any more questions, will ping you
Hello,
You’re welcome.
Sure, you can contact us anytime if you need further assistance.
We are always here to help.
Thank you.
Hello Reinelle
We have added the IP as whitelisted, but there wasn’t any such option to add the user agent. Still our metadata is not getting saved. Could you help me through this?
Hello,
Thank you for the update, and apologies for any inconvenience.
Could you please confirm if you have also whitelisted the updateMeta rule in the last screenshot we have sent?
yourdomain.com/wp-json/rankmath/v1/updateMeta?_locale=user
Your web host should be able to lift any restriction on this request from their firewall or security measures. Once done, please clear your website’s cache and try again.
I hope that helps. Thank you, and please don’t hesitate to contact us anytime if you need further assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
