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Hello,

Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

In order to generate the preview, the CPT should have editor support. Please add editor support for the CPT and the issue should be resolved after that.

Hope this helps. Let us know if you need any other assistance.

Hello,

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

I tried to log in to your site but the user that you have created for us doesn’t have permission to access the dashboard.

Please provide admin-level access so we can check this further.

Looking forward to helping you.

Hello,

I was able to log in and check that the post type is part of your theme. Please get in touch with the support of your theme and inform them about the issue. They will be able to help you resolve this.

Please don’t hesitate to get in touch in case you need any other assistance.

Thanks.

Hello,

If a custom post type doesn’t have editor support, Rank Math can’t read its content properly as the post type should be created with WordPress standards. This could only be done by the theme as they are the ones providing that CPT.

Hope this helps you with your current situation.

Let us know how it goes. Looking forward to helping you with this one.