Meta description is not displayed in the preview section

#307910
  • Resolved Laurent Picq

    3 years, 1 month ago

    Rank Math free

    Hi.

    When i edit a page, the meta description is never displayed in the preview section.
    When i edit the snippet, after closing the modal, the meta description is displayed but disappear after saving the page.

    Fortunalty, the data seems saved.

    We also tried to whitelist but the same result :
    *example.com/wp-json/rankmath/v1/updateMeta*
    *example.com/wp-json/rankmath/v1/updateSchemas*
    *example.com/wp-json/rankmath/v1/updateRedirection*
    *example.com/wp-json/rankmath/v1/getFeaturedImageId*
    *example.com/wp-json/rankmath/v1/getHead*

    No javascript error, no plugin conflict, no wordfence alert.

    However, it works good on the posts.

    Please help me.
    Thank you very much

Viewing 12 replies - 1 through 12 (of 12 total)
  • Prabhat

    3 years, 1 month ago

    Rank Math agency

    Hello,

    Thank you for contacting us and we regret the inconvenience caused.

    Could you confirm if you’re facing this in the default “Pages” post type or some custom post type?

    If in case it is a custom post type, please see if that post type supports the editor block (Gutenberg/Classic editor).

    You can also share a screencast of the issue using a tool like loom.

    If that’s not the case, then please follow this troubleshooting guide to see if any plugin/theme is conflicting and causing the issue: https://rankmath.com/kb/check-plugin-conflicts/

    Looking forward to hearing back from you.

    Thank you.

    Laurent Picq

    3 years, 1 month ago

    Rank Math free

    Thanks for your answer.

    Could you please tell me where can i identify if it is default “Pages” post type or some custom post type.

    Thanks again.

    Jaideep Asrani

    3 years, 1 month ago

    Hello,

    If you are not using a plugin/theme to create a custom post type then the Pages should be the default page post type of WordPress.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Laurent Picq

    3 years, 1 month ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Laurent Picq

    3 years, 1 month ago

    Rank Math free

    Hi,

    We also deactivated plugins and the issue is still here.

    I’m facing the issue withing a page and not a custom post type. FYI we are using ACF PRO, not gutenberf/classic editor.

    We are using ACF PRO on the post type , and we don’t encounter the problem

    Thank you

    Prabhat

    3 years, 1 month ago

    Rank Math agency

    Hello,

    As you do not have the editor on the pages, Rank Math is unable to output the preview of the meta description when the page is published/updated after modifying the meta description.

    The meta description is saved and rendered on the front end. It’s just that the preview is not shown. Please try adding the editor and see if the preview displays properly.

    Hope this helps.

    Thank you.

    Laurent Picq

    3 years, 1 month ago

    Rank Math free

    Hi,
    Thanks for your answer, could you please give me more detail about adding editor support ?

    Abdullah Al Noman Prince

    3 years, 1 month ago

    Rank Math business

    Hello,

    Adding editor support means you can install an editor like Classic Editor by going to WordPress Dashboard > Plugins > Add New.

    Ensure that the noindex is not selected for Global or Posts / Pages Robots Meta by going Rank Math > Titles & Meta > Global and Posts / Pages tab as well:

    global

    post

    page

    Hope this helps. Looking forward to helping you.

    Thank you.

    Laurent Picq

    3 years, 1 month ago

    Rank Math free

    Hi.
    We can’t use Classic editor because we use ACF PRO.

    After ensuring that the noindex is not selected for Global or Posts / Pages Robots Meta and testing again, it does not work.

    It’s very strange because it works with posts but not pages.

    Thanks again

    Abdullah Al Noman Prince

    3 years, 1 month ago

    Rank Math business

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thank you.

    Laurent Picq

    3 years, 1 month ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Reinelle

    3 years, 1 month ago

    Hello,

    We’ve tried to check the page you’re editing, but it seems that it is not yet published as it also has restrictions upon accessing.

    Alternatively, you can create a staging site with the same issue for us to investigate this further. Here is a guide that could be really useful for you on how to create a staging site: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/

    Looking forward to helping you.

    Thank you.

    RankBot

    3 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 12 replies - 1 through 12 (of 12 total)

The ticket ‘Meta description is not displayed in the preview section’ is closed to new replies.