Hi,
From your screencast, it doesn’t look like you hit the save button after entering the meta description.
Wasn’t this working fine for you last time? It sounds like you changed something which resulted in this not working. From your previous tickets, it looks like it was working fine.
You should also consider disabling all other plugins to see if one of them is causing the correct meta description to not show.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
That was saved successfully but didnot work,,,
After earlier it was working very fine…
I have check conflicting everything is fine
Hello,
Thank you for contacting Rank Math today.
It is likely that %customterm(taxonomyname)% is returning the first value on the post.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
requesting plz let me know what you will do..
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
I have done tests in troubleshooting mode and the values seem to appear fine: https://d.pr/free/i/FRspet
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Please let us know if you find the culprit.
Looking forward to helping you.
U checked with old listing, requisting check with new listing or add any demo listing and do check….
Hello,
Thank you for the follow up.
The issue seems to appear when using the child theme and everything is perfectly fine when troubleshooting using the parent theme. There is likely a conflict or an issue with modifications made in the child theme.
Here is a screenshot when using parent theme: https://i.rankmath.com/wKgE8o
Looking forward to helping you. Thank you.
In screen shot.. nothing is showing agter Also known for……,
Hi,
That’s because you were using %listingTag% instead of the correct variable that is %customterm(listing_tag)%
I have changed it for you and now the Also Known for section is complete.
Hope that helps.
I have added the custome term named %listingTag%
Hello,
Thank you for contacting Rank Math today.
It looks like you have some custom code on your theme affecting the grabbing of values from post tags. I can suggest that you seek the help of a developer in rewriting the custom logic on your theme.
Looking forward to helping you. Thank you.
Already taken help from developers and you guys
Hi,
Did you try using %customterm(listing_tag)% instead of %listingTag% ?
Let us know what your developer says.
Thank you.
https://www.loom.com/share/db0e3ada1cf644ea8569d0ccabd62a3f
watch my video, just edit listing Club 9,, after refresh , added thins is showing (Ashok Rajpath & Bihar) but it is not showing on page source…
Please do cross check with this listing only (Club 9) bcz its happening with new listing, old are set already…
If u change anything, plz let me know.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
