Meta descripsion not saving

#857132
Viewing 4 replies - 1 through 4 (of 4 total)
  • RankBot

    1 year, 7 months ago

    Hello,

    We apologize for the issue you are facing with the meta description not saving. This can happen due to a few common reasons:

    1. Plugin Conflicts

    There may be conflicts with other plugins that prevent the SEO Title, Description, and Focus Keyword from being saved. You can check for plugin conflicts by following our knowledgebase article on plugin conflict.

    2. JavaScript-Related Errors

    JavaScript errors can also cause issues when saving your SEO metadata. You can diagnose these errors using the JavaScript Console in your browser. For example, in Chrome, you can open the Developer Tools Console Panel by navigating to More Tools → Developer Tools and then clicking the Console tab. Here’s how it looks:

    Open Developer Tools

    If you have checked for conflicts and JavaScript errors but are still experiencing issues, it may be necessary to check your server settings or any security features that might be blocking the requests.

    If the problem persists, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Sources:
    Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math

    Rakibuzzaman Siam

    1 year, 7 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    For initial troubleshooting, please check if you are using a Firewall as it may prevent saving the changes. If you are using a Firewall, please whitelist this route:

    /wp-json/rankmath/v1/updateMeta

    For more information on this issue, you can follow this guideline: https://rankmath.com/kb/meta-data-not-saving/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Hafiz Tanvir Hussain

    1 year, 7 months ago

    Rank Math free

    this error is happening

    Ike

    1 year, 7 months ago

    Hello,

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it could be caused by a conflict with one of your plugins/theme.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Let us know how this goes.

    Thank you.

    RankBot

    1 year, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Meta descripsion not saving’ is closed to new replies.