Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
If the changes are not saving on your site, please check if you have any firewall as there are chances that it will prevent saving the data.
Here’s a link for more information and troubleshooting steps:
https://rankmath.com/kb/meta-data-not-saving/
I hope that helps.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We might need to take a closer look at the issue. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We would like to further debug this issue over your admin dashboard but it seems the access you shared is so limited at the moment. Could you please elevate the access to the admin level so we can access some of the settings pages?
We are looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
After troubleshooting the issue on your website, I found that when we update the meta data the browser consoles returns 404 status code, Which means the path does not exist.
Could you please kindly check nginx.conf file for any rules for the URL Re-writing and let us know.
Looking forward to helping you. Thank you.
i checked nginx.conf under httpdocs, its empty nothing there..
.htaccess file has this code,
# BEGIN WordPress
RewriteEngine On
RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}]
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
# END WordPress
Hello,
When we changed the permalink structure to plain which is the default of WordPress the route works as expected, however, any other permalink structure fails.
This is an indication that there’s something in the server configuration that is preventing this behavior so we would recommend that you double-check the configuration you have in place and make sure that no custom rules are causing this issue.
You could try the following in your Nginx config that some users reported to be working with this situation:
if (!-e $request_filename){
rewrite ^(.*)$ /index.php break;
}
Hope this helps solve your issues.
Don’t hesitate to get in touch if you have any other questions.
error appers even after adding the code
Hello,
Could you please share your full Nginx config file that is implemented on your website?
Looking forward to hearing back from you.
i checked nginx.conf under httpdocs, its empty nothing there..i only added the above code now
if (!-e $request_filename){
rewrite ^(.*)$ /index.php break;
}
Hello,
The Nginx configuration can’t be empty otherwise the server would not be loading at all. If that file is empty then the configuration being loaded on your website is coming from a different place.
In case you are not sure what file is being loaded please get in touch with your hosting provider.
Plus, that code we gave should be included inside the location settings on your configuration. Something similar to this:
server {
// Information about the server here
location / {
if (!-e $request_filename) {
rewrite ^(.*)$ /index.php break;
}
}
}
Hope this helps clarify your doubts.
Don’t hesitate to get in touch if you have any other questions.
which one is you asking sir?
ok/etc/apache2/conf-enabled/zz010_psa_httpd.conf
ok/etc/apache2/plesk.conf.d/server.conf
ok/etc/apache2/plesk.conf.d/webmails/domainname.com_webmail.conf
ok/etc/nginx/conf.d/zz010_psa_nginx.conf
ok/etc/nginx/plesk.conf.d/server.conf
ok/etc/nginx/plesk.conf.d/webmails/domainname.com_webmail.conf
ok/var/www/vhosts/system/domainname.com/conf/httpd.conf
ok/var/www/vhosts/system/domainname.com/conf/modsecurity_nginx.conf
ok/var/www/vhosts/system/domainname.com/conf/nginx.conf
i mean which one is full Nginx config file that is implemented on my website
Hello,
That depends on the way the server was configured.
Like we said previously if you are not sure you need to get in touch with your hosting provider or your systems administrator to know for sure which configuration file is being applied on your website.
Please get in touch with the person responsible for that and ask which configuration file is the default one used by the server from the available options.
Looking forward to hearing back from you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
