Meta data not updating

Hello,

Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

As you’ve already excluded the routes from Cloudflare, please clear your website, browser, and server’s cache (if any) and see if that helps.

If the issue persists, assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/

Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

Only the site admin would know and your users won’t be affected by this troubleshooting.

If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Please do take a complete backup of your website before sharing the information with us.

We really look forward to helping you.

Hello,

I tried to login into your Cloudflare account but the 2FA still seems to be active. I’ve added a screenshot in the sensitive data section.

Please get in touch with your web host and ensure that the updateMeta route does not get blocked by Cloudflare or any other service.

Looking forward to hearing back from you.

Thank you.