Meta Data Not Saving

Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

Could you please confirm if you’re referring to our guide here?
https://rankmath.com/kb/meta-data-not-saving/

If you have already followed the steps in that link and the issue still persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Thank you.

Hello,

I checked your site and found that the following two REST Routes that we use to update the data are being blocked by your GoDaddy firewall and most likely this is why you’re facing this issue.

/wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/updateRedirection

In order to resolve this issue, please try whitelisting the Rank Math REST Routes that are being blocked on your firewall.

You may try following the link below to learn how you can whitelist Rank Math REST Routes in GoDaddy Website Firewall:
https://in.godaddy.com/help/allow-access-to-a-file-or-folder-that-shows-an-access-denied-security-warning-32305

If that doesn’t help, I’d like to suggest you to get in touch with the GoDaddy support to see if they can help you to resolve this issue.

Let us know how it goes.

Thank you.

Hello,

We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

Thank you.