META-DATA issue on PRO Plugin

#293764
  • Resolved Sara Smith
    Rank Math pro

    When updating meta data and keywords within wordpress and elementor, we are unable to save new or updated meta data. All plugins and WP are up to date and confirmed good site health via Site Health. Please advise.

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  • Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Could you please check your browser console for script errors when you save your changes in your posts/pages?

    If you see an error containing “updateMeta”, then your server must be blocking Rank Math’s API. Please refer to this guide to fix it: https://rankmath.com/kb/meta-data-not-saving/#firewall

    Let us know how that goes. Looking forward to helping you.

    Thanks! We contacted WPEngine to whitelist all Rank Math paths.

    Anas
    Rank Math business

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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