Meta Data is not Updating…

#537509
  • Resolved Vikram Singh Deora

    2 years, 7 months ago

    Rank Math free

    Hey awesome team,

    one of my client has RM pro version, everything looks perfect and we’re using RM since a year, but I am not sure why the meta title of our homepage is not working, I mean not updated to the once we done in backend – other pages looks fine

    Can you please help us

    Website – https://www.hmobilebarber.com/

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Sandeepan Kumar

    2 years, 7 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

    Would you please help me understand what exactly the issue is?
    Is it you are able to save everything in the backend and the changed details are not showing in the frontend or you are not able to save the meta data at all?

    If you aren’t able to save the meta data, please go through this article to determine the issue: https://rankmath.com/kb/meta-data-not-saving/

    I hope this helps. Looking forward to helping you.

    Thank you

    Vikram Singh Deora

    2 years, 7 months ago

    Rank Math free

    Hello Sandeepan, thanks much for your reply,

    Yes, only meta title of the homepage is not showing in the frontend

    Screenshot – https://tinyurl.com/2j72ufvq

    You can see meta title on the browser – https://www.hmobilebarber.com/

    only meta title not working on the homepage, on other pages its fine.

    Yes I have checked the solution,

    is there anything you would like me to fix ? to fix this

    thanks for your help!

    Sandeepan Kumar

    2 years, 7 months ago

    Rank Math business

    Hello,

    Thank you for providing additional information.

    Would you please try changing the Meta title and see if that shows on the frontend.
    If not then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Vikram Singh Deora

    2 years, 7 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Nigel

    2 years, 7 months ago

    Rank Math business

    Hello,

    There is a conflict between Rank Math and one of your plugins or your theme. To confirm this, I installed and activated the Health Check and Troubleshooting plugin, then activated troubleshooting mode with only Rank Math plugin activated. While in troubleshooting mode, your website was displaying the correct meta titles.

    To find the source of the other title you will have to activate your plugins one by one while in troubleshooting mode. You can refer to this guide for how: https://rankmath.com/kb/check-plugin-conflicts/

    Hope that helps. Please let us know if you have questions.

Viewing 5 replies - 1 through 5 (of 5 total)

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