Hey i fixed it! I inserted that piece of code in my theme’s funstion.php file(see below) that you guys have been recommending to other users on this support forum just to try it out and now the meta box shows up. Thank you
/**
* Disable Gutenberg Sidebar Integration
*/
add_filter( ‘rank_math/gutenberg/enabled’, ‘__return_false’ );
Oops i spoke too soon. Posting the code above into my functions.php file worked to make the metabox show up, but i cant edit the title and description. I see everthing but when i click on the edit pen icon nothing happens. Please advise.
Hi Daniel,
Thanks for getting in touch with us.
Classic Editor – Add an SEO Meta Title: https://i.rankmath.com/3FrPFJ
Classic Editor – Add a Meta Description: https://i.rankmath.com/dhECkg
Gutenberg – Add title and description – https://i.rankmath.com/ZO21Cd
If it doesn’t work like that, it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let me know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
okay i did what you asked and the problem was still there. I installed the health check plugin and only activated the rank math plugin in troubleshooting mode.. I checked the twenty twenty theme and the meta box did not show up. I tried the oceanWp theme and the meta box wasnt there either so i added the snippet of code
/**
* Disable Gutenberg Sidebar Integration
*/
add_filter( ‘rank_math/gutenberg/enabled’, ‘__return_false’ );
to the functions.php file and now the meta box does show up but i am unable to edit the description, title, and url. The only thing i can edit is the focus keyword. This is exactly the way it is with the GeneratePress theme i was using.
Hello,
Thank you for getting back to us.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have logged on your website and tried to replicate your problem. I went to the Posts panel and created a new one but I was able to change the meta title and meta description with no problem as I show you in the screencast attached in the Sensitive Data section.
Could you check it?
Thank you.
Well now i just feel dumb! We have a internet filtering program(SafeSentry) installed on our computer and that is what is blocking the edit meta functions! Everything else works.
I tried it on a PC without SafeSentry and everything worked just fine. There goes a month of headaches trying to figure out whats wrong. I should have contacted you a long time ago.
Thanks a million for your time, i will work with my internet filtering provider to fix this.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
