Meta Box

#61907
  • Resolved michelles
    Rank Math free

    Hi,

    I have the add meta box for posts and pages turned on, but I dont see it in the block editor on either of them.
    How do I fix this?

    Thanks

Viewing 8 replies - 1 through 8 (of 8 total)
  • Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Please let us know if you find the culprit else we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for contacting Rank Math today.

    I have checked your site and the metabox is appearing perfectly fine from my end. Please check the screencast I have attached in the sensitive section and let us know what we are missing

    Looking forward to helping you. Thank you.

    ​​​​​​

    I see it thanks!
    I was using different SEO before I moved to RankMath and I was used to it being somewhere else.

    Thanks

    I see it!
    I was using different SEO before I moved to RankMath and I was used to it being somewhere else.

    Thanks

    Hello,

    We are super happy that this resolved your issue.

    If you have any other questions in the future, know that we are here to help you.

    Let us know if we can close this as resolved.

    Thank you.

    Yes thanks
    you can close the case

    Hello,

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘Meta Box’ is closed to new replies.