merging accounts

#434748
  • Resolved Mark Scoular
    Rank Math pro

    Hi there, I have 3 sites connected to my account, I asked my accounts department to buy the pro version, however they created a new account under the email s*********@p********************, which now holds the pro licence. Do I have to disconnect my sites from this account to connect them to the other account, or can you merge these accounts in anyway?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thanks for contacting the support.

    You can log in to your Rank Math PRO account and reconnect your account to your sites from WP Dashboard > Rank Math > Dashboard > Help to activate the premium features on your site. Please make sure to install the PRO plugin on the site before connecting the account.

    If you want us to merge the accounts, please share the preferred email address and we will do the needful.

    Looking forward to helping you.

    Hi Jaideep, if you could merge into the preferred email address of m**********@p******************** that would be excellent.

    Hello,

    Thank you for your patience.

    We have merged your accounts as requested.

    Please check on your end if everything is working as expected.

    Please go through this video tutorial that shows you how to get started with your PRO license:

    Steps to be followed:
    1. Ensure that you are logged in to your paid account
    https://rankmath.com/my-account/edit-account/
    paid account rank math

    2. Disconnect and reconnect your account from inside WordPress:
    disconnect and reconnect Rank Math
    WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.

    You will be taken to RankMath.com again where you can connect your account to activate your license.

    You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.

    Hope this helps. Let us know if you need any other assistance.

    Awesome, thanks very much!

    Hello,

    We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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