Hello,
We apologize for the issue you are facing with your Rank Math accounts. To merge your subscriptions, please reply to this ticket and include the email addresses you want to connect to your PRO account. Since you have mentioned two different emails, we will need to know which one you prefer as your primary email.
Once you provide that information, our support team will assist you in merging the accounts and transferring the subscription accordingly.
Thank you for raising this concern, and we look forward to resolving it for you!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
I would like to use only the account associated to this email s******@a*****************.
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We can see that the first email address does have an existing free account with us.
To avoid any confusion in the future, would you like to merge these two accounts?
If yes, please send an email to our billing and accounts department at s******@r*********** using the first email address and cc the second email and tell us the preferred email address, and we will do the needful.
We really look forward to hearing back from you. Thank you.
Hello
Awesome, I’ve just sent the email following your recommendations.
Best
Hello,
Your accounts have already been merged. Please check from your end if everything is in order.
Hope that helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
