Merge My Rank Math account

#1090790
  • Resolved Daraban Carla

    3 months, 1 week ago

    Rank Math free

    Hello Rank Math Support,

    I have recently purchased a Rank Math Pro subscription, but my account still shows as Free, and on my dashboard it is asking me to “Buy Pro” again.

    Details:

    Email used for purchase: [insert email here]

    Email/account currently showing as Free: [insert email here]

    Order/Invoice number: [insert if available]

    I believe the issue may be due to the account being connected to a different email address than the one I used for purchase.

    Could you please help me:

    Confirm my Pro subscription.

    Merge or update the email addresses so my account correctly reflects Pro.

    Ensure my WordPress site is connected to the correct Pro license.

    I have attached a screenshot of my invoice for reference.

    Thank you for your assistance.

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    3 months, 1 week ago

    Hello,

    We apologize for the issue you are facing with your Rank Math account. It seems like you may have upgraded to a PRO plan using a different email address than the one associated with your current FREE account.

    To resolve this, please reply to your ticket and include the following details:

    • The email address you used to purchase the PRO subscription.
    • The email address currently showing as FREE.
    • Your order or invoice number, if available.

    Once we have this information, our support team will assist you in merging the accounts or updating the email addresses so that your account correctly reflects the PRO status. Additionally, we will ensure that your WordPress site is connected to the correct PRO license.

    Thank you for raising this concern, and we look forward to helping you get this sorted out!

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

    Daraban Carla

    3 months, 1 week ago

    Rank Math free

    Email used for purchase: a****************@g********

    Email/account currently showing as Free: a****************@g********

    Order/Invoice number: Pay pal 30N39947866234212

    Princess

    3 months, 1 week ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    It seems like you purchased the plugin with some other email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account?

    We need to see the order number that starts with RANKMATH2#####-####-#####

    We really look forward to hearing back from you. Thank you.

    RankBot

    2 months, 1 week ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Merge My Rank Math account’ is closed to new replies.