Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
You can add the details in the sensitive data section with us.
It is completely secure and only our support staff has access to that section.
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Please share the complete name you use in the billing information when you purchased the plan.
You may also share the last 4-digit of the card you used for the transaction.
We really look forward to hearing back from you. Thank you.
Hi Jeremy, I’m not sure what name I applied on however, most likely MARK ROWE, could’ve been MARK R.
The last four digits of the card for purchase are 2054.
Hello,
You have purchased the plan using the email address mentioned in the sensitive data section. Please confirm the preferred email address so we can merge your accounts.
Looking forward to helping you.
Hi Jaideep,
Thank you for looking into this.
I still have not received the email from RankMath.
Perhaps you can refund and I can register all over.
Mark Rowe
Hello,
You have made a typo and used toprule.brand.com in the email. Please confirm the preferred email address so we can add the subscription to the correct account.
Looking forward to helping you.
Hi Jaideep,
Thank you for getting to the bottom of this issue. The correct email is m*******@t***************.
I also have another issue: my Free plan and the Account was registered using a different address.
Can you be sure to merge them as well?
Hello,
We have added details in the sensitive data section.
To avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address and we will do the needful.
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
