Merge Content AI Credits Between Emails

#1124711
  • Resolved David

    1 month, 1 week ago

    Rank Math pro

    Hello Rank Math Team,

    My name is David Vela, owner of Golden Sun Travel. I’m having a recurring issue with my Content AI credits not syncing correctly in my WordPress site.

    Here’s what happened:

    I purchased the Content AI Starter plan using i***@g*******************
    .

    But my Rank Math account and plugin connection use v******@g********
    .

    As a result, Rank Math shows 0 credits or disconnects frequently, even though my dashboard confirms I have 7500 credits available.

    Please merge or transfer my Content AI credits from i***@g******************* (payment email) to my main Rank Math account v******@g********, which is the one connected to my website:
    👉 https://goldensuntravels.com/

    My subscription is:
    Content AI Starter – purchased on November 1st, 2025

    Thank you very much for your help.

    Best regards,
    David Vela
    Golden Sun Travel
    Cusco, Peru

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 month, 1 week ago

    Hello,

    We apologize for the issue you are facing with your Content AI credits not syncing correctly. Unfortunately, we cannot merge or transfer credits between different email accounts directly. However, we recommend that you ensure you are logged into the correct account associated with your Content AI subscription.

    Here are a few steps you can take to resolve the issue:

    1. Log into the correct account: Make sure you are logged into the Rank Math account that corresponds to the email used for your Content AI purchase (i***@g*******************).
    2. Check your credits: Visit your Rank Math account area here to confirm your available credits.

    3. Reconnect your account: If you are still experiencing issues, go to your WordPress admin area, navigate to Rank Math > Dashboard > Help, and disconnect and reconnect your Rank Math account. This can help refresh the connection and update your credits.

      Disconnect
      Reconnect

    4. Refresh Content AI credits: After reconnecting, head to Rank Math > General Settings > Content AI and refresh your credits.

      Refresh Credits

    If you continue to experience issues after following these steps, please reply to this ticket, and a human agent from our support team will assist you further. Additionally, if you have any technical issues on your site, please include your site URL in your reply.

    Thank you for bringing this to our attention, and we hope this helps resolve your issue!

    Sources:
    Content AI Credits and Plans: Everything You Need to Know » Rank Math
    Resolving Content AI Related Issues » Rank Math

    Jeremy

    1 month, 1 week ago

    Hello,

    Thank you for reaching out.

    To proceed with merging or transferring your Content AI credits, please send us an email from your i***@g******************* address (the one used for the purchase) to s******@r***********. This will allow us to verify ownership of the account and complete the merging process securely.

    Once we receive your verification email, our team will handle the merging process right away.

    Looking forward to helping you there.

    RankBot

    1 week, 4 days ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Merge Content AI Credits Between Emails’ is closed to new replies.