Hello,
We apologize for the issue you are facing with your accounts. To merge your two accounts, please provide the email addresses associated with both accounts in your reply. You will also need to specify which email address you would like to keep as your preferred email.
Once we have that information, a human agent from our support team will assist you with merging the accounts. Thank you for raising this concern!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Merge s******@t********************** to k****@t**********************. k****@t********************** will be preferred email. Thank you for your help.
Hello,
Thank you for your patience.
We have merged your accounts as requested with the main email address k****@t**********************
Auto-login link: https://rankmath.com/my-account/?uid=2435062&altoken=5d73a24f74da409aa9be8b371a8bf1f9
Please check on your end if everything is working as expected.
Now you will need to reconnect your other websites by heading over to your WordPress Dashboard > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account to fix the issue.
https://i.rankmath.com/ZvEfVb
https://i.rankmath.com/OZSwOw
Then, head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
