merge accounts

#401183
  • Resolved Rankmath User
    Rank Math pro
    Content AI Starter

    Hi – We’re really having some issues keeping all our accounts in order. Can you merge our accounts somehow? we needed to de-activate and re-activate the pro plugin. She purchased the pro account under her email, but the [email address moved to the sensitive data section] is the shared email address

Viewing 9 replies - 1 through 9 (of 9 total)
  • Prabhat
    Rank Math agency

    Hello,

    Thank you for contacting the support.

    We’ve moved your email address to the sensitive data section of this ticket.

    We checked and found 3 registered Rank Math accounts with the email address of your domain. All these email addresses are added in the sensitive data section of this ticket with the label of their subscriptions.

    Could you confirm your preferred email address so that we can merge the accounts accordingly?

    Looking forward to hearing back from you.

    Thank you.

    Rankmath User
    Rank Math pro
    Content AI Starter

    Yes, please make [moved to the sensitive data section] the primary of the account for our domain and move the premium purchases onto that account. Thanks!

    Hello,

    We have merged the accounts as requested.

    Please check and let us know if you need any other assistance.

    Thanks.

    Rankmath User
    Rank Math pro
    Content AI Starter

    Thank you. Please make sure that our email (from our prior reply) is not published. After that, this ticket is resolved.

    Prabhat
    Rank Math agency

    Hello,

    We’ve moved the email address to the sensitive data section of this ticket.

    Please feel free to let us know if you require any further assistance.

    Thank you.

    Rankmath User
    Rank Math pro
    Content AI Starter

    Can you also remove the first name of the person mentioned in our initial ticket request?

    Prabhat
    Rank Math agency

    Hello,

    We’ve removed the name as well.

    Hope that helps.

    Thank you.

    Rankmath User
    Rank Math pro
    Content AI Starter

    thanks

    Hello,

    Glad that helped.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

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