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Hi, I started using Rank Math not so long time ago, and it was working perfectly, until one day the main menu on my site became irresponsible: with Rank Math activated it won’t direct to the relevant categories/pages just staying on the main page.
When I deactivate Rank Math the menu becomes responsible again. Currently there are both Rank Math and Yoast SEO are activated, so menu is responsible (when I deactivate Yoast SEO, the menu freezes again).
Can you please help with this issue?
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Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems to be working on our end:
https://i.rankmath.com/CKIHIYCould you try to deactivate Yoast and proceed with the steps below?
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Please do take a complete backup of your website before sharing the information with us.
We really look forward to helping you.
The ticket ‘Menu disabling when Rank Math is activated’ is closed to new replies.