Hello, we apologize for the issue you are facing with your Rank Math package. If you have purchased the Medium Package but do not see it in your panel, please log into your Rank Math account to check if it is available for download.
If it is not showing up, you may have upgraded using a different email address. In that case, we recommend reaching out to our support team to merge both accounts or change the email connected to your PRO account. You can do this by replying to this ticket, and a human agent will assist you further.
Thank you for raising this concern!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
We really look forward to hearing back from you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
