MedicalSupplyChain.com Pro Version

Hello,

We apologize for the issue you are facing with the update. The error message you are encountering, PCLZIP_ERR_BAD_FORMAT (-10), typically indicates that there is a problem with the ZIP file being used for the update, which may be corrupted or incomplete.

Here are a few steps you can take to resolve this issue:

1. Manual Update: You can try to manually update the Rank Math plugin. To do this, download the latest version of the plugin from your Rank Math account and then upload it to your WordPress site via the Plugins section in your dashboard.

2. Check File Permissions: Ensure that your server has the correct file permissions set for the WordPress directories. Sometimes incorrect permissions can prevent updates from being installed properly.

3. Increase PHP Memory Limit: If your server’s PHP memory limit is too low, it might cause issues during the update process. You can increase the memory limit in your wp-config.php file by adding the following line:

   define('WP_MEMORY_LIMIT', '256M');

4. Contact Hosting Provider: If the above steps do not resolve the issue, it may be beneficial to reach out to your hosting provider for assistance, as they may be able to identify server-related issues that could be causing this error.

If you continue to experience difficulties, please reply to this ticket with your site URL, and a human agent from our support team will assist you further. Thank you for bringing this to our attention!