Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
Can you please confirm if the issue is related to your homepage or any other post? If you are facing the issue on a post then please share its URL so we can check and assist you further.
Looking forward to helping you.
Hi Jaideep, no worries.
I wanted to make a minor correction: I do have a link to a YouTube video in the footer section, but I have the URL masked in a “Pretty Link.” Not sure if that would factor in the count.
I have only used this feature on the homepage so far, so yes, this is where I am getting this error.
Thanks again,
Daniel
Hello,
I checked your homepage and I was able to find a couple of Youtube links in your content:
The contentAI will treat youtube links as video files. Can you please confirm if you have any other video links in your content?
Looking forward to helping you.
Thanks.
Thanks for catching that!
FYI, I removed both links, but still see that it says I have 2/0 videos.
Please advise.
Daniel
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Okay Jaideep, just updated the ticket with the login info. Thanks!
Hello,
I have forwarded this to our devs and will get back to you soon with an update. Also, I have used one of your AI credits to re-run the analysis. We will add that back to your RM account.
We really appreciate your patience in the meantime.
Thanks.
Hello,
We tried debugging the issue on your website but it seems that your website is heavily cached by the plugin WP Cloudflare Super Page Cache and that also adds rules inside Cloudflare that we can’t bypass on the website.
Please try clearing all the rules and making sure that the plugin is not taking effect on the website and check the Content AI again on the homepage.
If the issue persists do let us know and we’ll escalate this further to get the situation sorted.
Looking forward to hearing back from you.
I think I got it from here. Thanks guys!
Hello,
Glad that helped.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
