Make Term Primary in the category selection is not show when editing a product

#913392
  • Simona D’auria

    1 day, 15 hours ago

    Rank Math free

    Hello,

    We just noticed that the Make Term Primary selection in the Category selection of a Product does not show the selected category when editing a product.

    When the product is initially created, we select one category as Primary term, and we save it, but when the page is reloaded, or the product is re-opened for editing the selection is not visible.
    We cannot see any related issue other than the selection not being visible anymore, so we are not sure whether is just an issue on the view, or if that the selection is actually nulled.

    We are currently using the free version of RankMath.

Viewing 1 replies (of 1 total)
  • Jeremy

    1 day, 8 hours ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well:
    https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section and we’ll investigate the issue from our end.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

Viewing 1 replies (of 1 total)

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