Hello,
We apologize for the issue you are facing with having two accounts. To combine your accounts, you will need to contact our support team to merge both accounts or change the email connected to your PRO plan.
Here’s how you can do that:
- Navigate to the Rank Math Support Forum to open a ticket.
- In the Ticket Title section, enter a one-line summary of your request.
- Provide more details in the Ticket Question section.
- In the Sensitive Data section, enter the email address(es) you want to connect to your PRO account. If you’re merging your FREE and PRO accounts, select one of the emails as your preferred email address.
- Include the email address you used to purchase the PRO plan or a screenshot of the invoice you received from FastSpring.com.
- Click the SUBMIT YOUR TICKET button.
Once you submit the ticket, our support team will assist you in merging your accounts as requested.
Thank you for raising this concern, and we look forward to helping you resolve it!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
