Lost Information

#1034785
  • Resolved Graeme
    Rank Math free

    Hello Team

    The other day my gmail account was compromised so I deleted it entirely not realising it would impact on my rankmath account.

    The old email address was graemejad@gmail with the user name Tomoko33 or Graeme. I cant log into my RM pro account accordingly.

    My new email address is graemeninja.com

    Please help me log in again as I am all paid up via paypal as you know and I need to account to work.

    I can provide a list of my current websites using the pro service or my PayPal address

    Thanks In advance

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hello,

    We’re sorry to hear about the issue you’re facing with your Rank Math account due to your email being compromised. Thank you for reaching out to us regarding this matter.

    To regain access to your Rank Math PRO account, you will need to contact our support team to merge your old account with your new email address. Please provide them with the necessary details, including your old email address (g********@g********), your new email address (graemeninja.com), and any relevant information about your PayPal transaction or a list of your websites using the PRO service.

    You can submit this information through a ticket in our support system. Here’s how:

    1. Go to the Rank Math Support Forum to open a ticket.
    2. In the Ticket Title section, enter a brief summary of your issue.
    3. In the Ticket Question section, provide all the details mentioned above.
    4. Click the SUBMIT YOUR TICKET button.

    Once you submit the ticket, our support team will assist you in recovering your account and ensuring that everything is set up correctly.

    If you have any further questions or need assistance with anything else, feel free to let us know!

    Hello,

    Thank you so much for getting in touch.

    We have replied to your ticket here to address your concern, so we will now close this one to avoid duplication of replies.

    Looking forward to helping you there.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Lost Information’ is closed to new replies.