Hello,
Thanks for contacting us and we regret the inconvenience caused!
Please try to access the all plugins page with this URL: your-localhost-path/wp-admin/plugins.php
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide and see if that fixes the issue:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know how that goes.
Thanks.
Hello,
Thank you, I could get my WordPress interface. However, even though I have looked through all the plugins ant themes with Health Check, I could not find the source of my problem. I am not sure I could test with Rank Math activated because I got no confirmation that the plugin was activated in Troubleshooting mode.
Maybe my child theme Astra is responsible for that…
What a pity not to be able to go further with Rank math…
Hello,
We’re really sorry for the troubles that you’re facing.
When you activate the troubleshooting mode in Health Check, it disables all the plugins and if there is a default WordPress theme on your website, it activates it so that you can start the troubleshooting process from scratch.
If that doesn’t help, would it be possible for you to create a staging platform and replicate the issue there and share its logins so that we could investigate the issue on our end?
In case it helps, you can have a look at this tutorial: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/
Looking forward to helping you.
Thanks.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for that additional information.
Since you are only getting this on a local install, it is not possible for us to check and find out what the cause might be.
If you face this issue on a live website or a staging website where we can also log in and check – please do let us know.
I hope that helps. Thank you, and please don’t hesitate to contact us anytime if you need further assistance.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
