login issue to my account

#967228
  • Ali Aouchar

    1 week, 6 days ago

    Rank Math pro
    Content AI Starter Trial

    HI there

    I just bought Rank Math pro but when I purchased I entered a wrong email address. the purchase went through and could get in to my account. I changed my email. now when I try to login with my good email it says does not exist.

    can you check account please.

    wrong email when purchased: r****@k************

    good email: r****@a**********

    bought Feb 11 with Visa: 4520056062443432

    My name : Ali Aouchar
    phone# : 5142663898

    I had to register with r****@a********** to send this ticket. now I have access to new account but does not see the subsciption I bought with r****@k************ please move it to new account and delete old account I cannot access anyway.

    thank you

Viewing 4 replies - 1 through 4 (of 4 total)
  • RankBot

    1 week, 6 days ago

    Hello,

    We apologize for the issue you are facing with your account login. It seems that there may be a need to merge your accounts or update the email associated with your Rank Math PRO subscription.

    To resolve this, please reply to your ticket and include the details of both email addresses (the one used for the purchase and the one you wish to use). A human agent from our support team will then assist you in correcting this issue.

    Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve it for you!

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    Ali Aouchar

    1 week, 6 days ago

    Rank Math pro
    Content AI Starter Trial

    all details in the ticket description

    please merge the two accounts into r****@a********** so that I have my subscription under the account I can access now

    thank you

    Ali Aouchar

    1 week, 5 days ago

    Rank Math pro
    Content AI Starter Trial

    any update please
    thakn you

    Rakibuzzaman Siam

    1 week, 4 days ago

    Hello,

    Thank you for contacting us and bringing your concern to our attention.

    Unfortunately, we were not able to find any Ran Math subscription under the r****@k************ email address.

    Can you please share the exact email address which you used to purchase the subscription or you can search and forward the receipt from FastSpring.com so we can locate your account?

    Looking forward to helping you.

Viewing 4 replies - 1 through 4 (of 4 total)

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