Hello,
Thank you for contacting us. We apologize for any inconvenience this issue may have caused.
You can try requesting a password reset link by going to https://rankmath.com/my-account/, and clicking on forgot password.
On the next page, enter the registered email (2nd email) and click on reset password.
You will receive the password reset link in your email.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hi Ike, I’ve tried once again as suggested but the issue remains.
https://file.io/gx5J3p1PklUu
Hello,
The account under the email address you shared is from a sanctioned country.
We regret to inform you that due to legal restrictions and compliances, we are no longer accepting users from sanctioned countries.
We understand that this may be inconvenient for you and we apologize for any frustration or disappointment this may have caused.
We value your interest in our platform and we hope that you will check back with us in the future to see if the situation has changed. If you have any further questions or concerns, please don’t hesitate to reach out to us.
Thank you for your understanding.
Hi Miguel, the account is jointly managed by a team and some users may access from that sanctioned country but the organization is registered in USA. Can’t you ask about this case to make an exception?
Hello,
No, we cannot allow access to our platform to users from sanctioned countries. That is company policy and we cannot circumvent it.
Thank you.
Ok, if I want to purchase a license, I can only do so with an account that is not accessed from a sanctioned country, like this one, is that alright?
Hello,
Yes, that is correct.
Please note that we are not allowing access to anyone who paid for, signed up, signed in, or logged in from any of the sanctioned countries.
We hope you understand that our hands are tied. This order has come from the top down, and we cannot make any exceptions.
Looking forward to helping you.
