llms.txt file is not working:

Hello,

We apologize for the issue you are facing with the llms.txt file. To assist you better, could you please provide the URL of your site? This will help us understand the specific problem you’re encountering.

In the meantime, ensure that you have enabled the LLMS Txt module in Rank Math by going to Rank Math SEO → Dashboard and toggling the module on. If you haven’t done this yet, please follow these steps:

1. Enable the LLMS Txt Module: Go to Rank Math SEO → Dashboard and find the LLMS Txt module. Click the toggle to enable it.
   

2. Configure the LLMS Txt Settings: After enabling, go to Rank Math SEO → General Settings → Edit llms.txt to customize your file settings.
   

3. Select Post Types and Taxonomies: Make sure to select the post types and taxonomies you want to include in your llms.txt file.
   

4. Save Changes: Don’t forget to save your changes after configuring everything.
   

If you’ve already done all of this and it’s still not working, please reply to this ticket with your site URL, and a human agent from our support team will assist you further. Thank you for your understanding!

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

We can see from the screenshot that the Rank Math meta box icon is not showing.

Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/

Here is a video you can follow as well:
https://www.youtube.com/watch?v=FcIWRhcUP2c

Only the site admin would know and your users won’t be affected by this troubleshooting.

If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/

Please do take a complete backup of your website before sharing the information with us.

We really look forward to helping you.

Hello,

Sorry for the delay.

This looks like heavy caching issue on your website that affected our llms.txt file.

Can you please check with your hosting provider if your site has any server-level caching services? If so, please ask them to clear your website caches and make sure to exclude llms.txt file.

At the moment, we’ve reverted the .htaccess to the default again and the file now works:

However, if the issue persists on your end, we suggest you check with your hosting provider as we suggested above.

Let us know how that goes. Looking forward to helping you.