Hello,
We apologize for the issue you are facing with the llms.txt file returning a 404 error on WPEngine. This could be related to how the server is configured or possibly due to caching issues that might not have been fully cleared.
To troubleshoot this issue, please ensure that:
- The
llms.txt file is correctly placed in the root directory of your WordPress installation.
- There are no conflicting rules in your
.htaccess file that might be causing the 404 error.
- You have cleared both your website cache and any server-level cache that WPEngine may be using.
If the problem persists, we recommend replying to this ticket with your site URL so that a human agent from our support team can assist you further. Thank you for raising this concern!
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
The bot missed the point. it should be autocreated and it does not seem like it is.
Hello,
Thank you for contacting Rank Math support and we apologise for any inconvenience caused.
In this case, we might need to take a closer look at your website to investigate this further. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the plugin below to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Also having this issue. Cleared site and server cache. Still showing a nginx 404 not found error.
i did not give my credentials as i dont feel comfortable with the format. hoping they will see it and fix it since it seems to be a real issue
Hello,
In this case, please share your site URL so we can check further.
We look forward to hearing from you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We’ve checked your /llms.txt, and it is showing a 404 Nginx not found error.
In this case, please check your Nginx config file and ensure there are no directives blocking the llms.txt or serving .txt files if they are missing on your site, since the llms.txt we generate is dynamic.
If you need assistance, you can get in touch with your web host to check these for you.
Looking forward to helping you.
So it sounds like this does not work on WP Engine without some modifications. Can you guys test it on WP engine?
Hello,
We apologise for the delay in response.
We have identified an issue with the llms.txt URL. At the moment, you may access the llms.txt URL only with a trailing slash: https://corewebdig.com/llms.txt/.
Our developers are already aware of this, and a fix will be included in an upcoming release. We will notify you, or you may refer to our changelog page to know when this has been fixed: https://rankmath.com/changelog/
For now, please use the trailing slash version to visit or submit your site’s llms.txt file.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Thank you
Thanks for looking deeper into this.
Hello,
We are glad to know that this issue has been resolved. Thank you for letting us know.
This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.
We appreciate your patience and cooperation throughout this process.
Thank you for choosing Rank Math.
Hello,
We’ve got an update for you.
We have released a stable version of the plugin today that fixes the issue.
Please ensure you are using the latest version of the Rank Math PRO plugin is version 3.0.94, and the Free plugin is version 1.0.251.
If you don’t see the new update, please head over to WordPress Dashboard > Rank Math SEO > Status & Tools > Database Tools and clear the transients.
Then, proceed to WordPress Dashboard > Plugins and see if you are able to see a new version of the plugin, which you can update to, which should correct the issue after performing the update.
If you still don’t see an update, you can try the manual installation by downloading the latest Rank Math PRO version from your account and installing it on your website.
You can follow this guide to manually update the plugins: https://rankmath.com/kb/update-rank-math-manually/
Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.
