Hello,
We apologize for the issue you are facing. To link your two email addresses, you will need to contact our support team to merge both accounts or change the email connected to your PRO plan. Here’s what you can do:
- Navigate to the Rank Math Support Forum to open a ticket.
- In the Ticket Title section, enter a one-line summary of your issue.
- In the Ticket Question section, provide more details about your request to link the email addresses.
- In the Sensitive Data section, enter the email address(es) you want to connect to your PRO account. Make sure to include the email address you used to purchase the PRO plan or a screenshot of the invoice you received from FastSpring.com.
- Click the SUBMIT YOUR TICKET button.
Once you submit the ticket, our support team will assist you in linking the accounts and ensuring that your plugin detects the purchase correctly.
Thank you for raising this concern!
I need an human assistance to this ticket !
Hello,
Thank you for your query, and we are so sorry about the trouble this must have caused.
We understand how important it is to have everything organized under one main account, and we are here to assist you in resolving this issue swiftly.
Given your situation, one solution could be to merge both accounts, consolidating all plans and credits under one primary email address.
By doing this, we can ensure that all your purchases and tickets are centralized.
If this solution is agreeable, please confirm which email address you want to retain as your primary account and which one you wish to discard?
Could you please share the email ID in the below format:
Make this email primary : { prefered primary email here }
Discard this email : { email to be discarded here }
Once we receive your confirmation, we will merge the accounts and ensure that all your purchases, are available under your preferred account.
We really look forward to helping you.
Thank you.
Thank you for your fast reply.
Make this email primary : { d************@g******** }
Discard this email : { z************@g******** }
And of course assign the Pro plan to the primary address { d************@g******** }.
Best regards,
Hello,
We have gone ahead and merged your accounts and kept the preferred email address. Please check from your end if everything is in order.
You may refer to this guide to get started with the PRO: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Hope that helps.
