Link has expired

#67148
  • Resolved Sudam Uswatte

    4 years, 4 months ago

    Rank Math free

    Greetings,
    When i try to edit global meta, local seo, homepage and many more settings, when i hit the “save changes” button i get am riderected to a page and i get a message saying “The link you followed has expired.Please try again.”

    I tried increasing the file size by the following
    php_value upload_max_filesize 64M
    php_value post_max_size 64M
    php_value max_execution_time 300
    php_value max_input_time 300

    But i still do get the error. Could you please help me as i am inable to save my changes on the Rak math SEO.

    Thank you

    Regards
    Sudam Uswatte

Viewing 3 replies - 1 through 3 (of 3 total)
  • Michael Davis

    4 years, 4 months ago

    Rank Math pro

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Please let us know if you find the culprit else we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Sudam Uswatte

    4 years, 4 months ago

    Rank Math free

    I appreciate your reply. But i have figured out that it is a conflict with the theme and the plugin. And i have contacted the theme authors. But using yoast seo does not make any conflicts with the theme. I wa working on this error for hours and i could not find a solutio hence i moved to yoast seo. However im looking forward to use Rank math once again once the issue is sorted out.

    Theme Details : Adifier from themeforest

    Thank you very much once again

    Regards

    Michael Davis

    4 years, 4 months ago

    Rank Math pro

    Hello,

    We are glad you found the cause of your issue.

    Unfortunately there isn’t much we can do from our end. You can ask the theme provider to check if they can resolve the conflict. We are always available for any inquiries on this forum or through our email, s******@r***********.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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