link count

#232972
  • Resolved nio s

    3 years, 5 months ago

    Rank Math free

    Dear Rank Math,

    Hope all is well.

    My link count doesn’t work the way it is supposed to be. My external links are not counted and not shown, and incoming links showed a number. My external links are nofollow ones.

    Here is the image: https://ibb.co/dDTFb8H

    Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Ankit

    3 years, 5 months ago

    Rank Math business

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Could you confirm if you’re using any page builders? If yes, then please let us know the name of the page builder.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Please let us know how that goes.

    Thank you.

    nio s

    3 years, 5 months ago

    Rank Math free

    I am not using any page builders and I tried to staging environment but I didn’t find out the cause.

    It is so weird that the incoming links show some numbers and I know there are not incoming links to some posts.

    Ankit

    3 years, 5 months ago

    Rank Math business

    Hello,

    Could you please head over to Rank Math > Status & Tools > Database Tools. In the database tools, click on Delete Internal Links and check if the issue persist?

    Looking forward to helping you. Thank you.

    nio s

    3 years, 5 months ago

    Rank Math free

    Hi,

    I did and then all links showed zero. What should I do now?

    Anjana Vijayan

    3 years, 5 months ago

    Rank Math business

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thank you.

    RankBot

    3 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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