Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
I cannot seem to reproduce this issue on my end. Could you please perform a hard refresh on your browser to clear any cached JS and let us know if this fixes the problem.
If the issue persists, please check the kind of JS errors that are reported on your browser’s JS console.
Looking forward to helping you. Thank you.
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Hi,
I just cleared the cache and I’m still having the issue.
Here’s what comes up in the console:
4 react-dom.min.js?ver=16.8.4:17 Uncaught TypeError: Object(...) is not a function
at t.value (gutenberg-formats.js?ver=1.0.36.3:1)
at Object.onClick (components.min.js?ver=7.3.2:19)
at t.value (components.min.js?ver=7.3.2:19)
at components.min.js?ver=7.3.2:19
at Object.sh (react-dom.min.js?ver=16.8.4:164)
at rh (react-dom.min.js?ver=16.8.4:13)
at uh (react-dom.min.js?ver=16.8.4:13)
at Ge (react-dom.min.js?ver=16.8.4:15)
at vh (react-dom.min.js?ver=16.8.4:165)
at ad (react-dom.min.js?ver=16.8.4:15)
Thanks,
Mike
Hello,
That’s quite odd.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math today.
I cannot seem to replicate this problem on your site. Are you adding the link via the classic editor block?
I have added a link to my test post on the sensitive data section.
Looking forward to helping you. Thank you.
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Hi,
No it’s using the regular Gutenberg text blog. The classic editor block is only used for the theme’s shortcodes.
Thanks,
Mike
Hello,
Thank you for contacting Rank Math today.
I have been able to reproduce the error on your site but I can’t replicate the same problem on my testing area using the same steps.
This has been submitted to our dev team for closer investigation and we will be getting back to you in a short while.
Looking forward to helping you. Thank you.
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Hello,
We are so sorry about this.
We have marked it for improvement and although this doesn’t happen on every website – we will be fixing it in the 1.0.37 update that is due shortly.
I appreciate your patience while we do that.
Thank you for working on this! Love the plugin and appreciate the support!
Hi Mike,
I am so glad to hear that.
Sorry about this issue. It will be fixed in the next update.
If you need help with anything else, please open a new support ticket here so we can help.
We are always here for assistance.
Hello,
Just wanted to let you know that I updated to WordPress 5.3.2 (from 5.2) and it seems to have resolved the issue.
Thanks!
Mike
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/?rate=5#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
