Limited Time Offer is not applying at checkout

#878068
  • Resolved Remråd Assets
    Rank Math free

    Hi,

    I want to upgrade to Pro that’s supposed to be $4.92 / month, Billed annually (ex VAT) during the promo.

    Clicking on Buy Now does not apply the promo, and instead of being 4.92*12 (59.04), it shows up as 104,85. I know the 4.92 is excluding VAT, but if I add the VAT of 25% (59.04*1.25), it should become a maximum of 73,8.

    Can you explain this to me?

    Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hello,

    We apologize for the issue you are facing with the checkout process. It seems that the limited-time offer is not being applied correctly when you attempt to upgrade to the Pro plan.

    The promotional price of $4.92 per month (billed annually) should indeed reflect as $59.04 before VAT. When you add the VAT of 25%, the total should be around $73.80.

    If the checkout is showing a different amount, it could be due to a few reasons, such as a technical glitch or an issue with the promotion being applied at checkout. We recommend checking if there are any additional fees or taxes being applied that might not be immediately visible.

    To resolve this, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further with this issue. Thank you for bringing this to our attention!

    I need help from a human.

    Nevermind, if I scroll down on that page and click the Buy now button in the other row, it appears correctly.

    Hello,

    Glad that everything has been sorted out.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

You must be logged in to reply to this ticket.