Hello,
We apologize for the issue you are facing with your Rank Math PRO account. It seems that there might be a problem with the upgrade process or the email associated with your purchase.
To resolve this, please log into your Rank Math account and check if you can download Rank Math PRO from your dashboard. If it is unavailable, you may have upgraded to PRO using a different email address. In that case, we recommend contacting our support team to merge both accounts or change the email connected to the PRO account.
Thank you for raising this concern, and we appreciate your patience as we work to resolve it!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello
Thanks for choosing Rank Math and apologies for the inconvenience caused.
On rare occasions, it takes a little while for the system to set up and reconcile payments. However, we can see that your account has already been upgraded to the PRO version. The PRO badge is already visible on your account.
Please log out of your Rank Math account, clear your browser cache and then login in again.
You can check the subscription information here: https://rankmath.com/my-account/subscriptions/
To use Rank Math PRO, you need to first download the plugin from your Rank Math dashboard. If you do not see the PRO plugin in the download section, please log out, clear the browser cache and log back in.
You can then download the PRO plugin from your Rank Math account dashboard: https://rankmath.com/my-account/
After downloading the plugin, you need to install and activate it on your site. The PRO version is built on top of the free version to keep the plugins robust and lightweight. So you will need both of them to be installed and activated at the same time so the PRO version will work. We have a detailed guide on how to upgrade your account to PRO on your WordPress website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
After installing and activating Rank Math PRO, you need to reconnect your website to Rank Math. You can also follow this guideline to connect your Rank Math Account: https://rankmath.com/kb/rank-math-pro-license-key/
I hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.
Thank you for choosing Rank Math.
Hello RankMathSEO Team,
I attempted to take advantage of the Limited Offer, but the system charged me the regular price for a 1-year subscription without applying the discount. I specifically wanted to purchase the service for 1 year at the Limited Offer price, but my credit card was charged the full amount. Currently, there are about 12 hours left for the Limited Offer, and I made the payment within this time frame. Please review my account.
Thank you.
Hello,
We have asked our accounts department to look into this and make the necessary changes and you will get a reply in the ticket you have on the PRO section.
Thank you.
