Lighbox Problem | Avada Theme

#81137
  • Resolved Tapioca

    4 years ago

    Rank Math free

    Hello,

    unfortunately I have a problem. The interaction with Rank Math and the Avada Theme does not work. There are links on my page that should be opened in a lightbox. Unfortunately RankMath prevents this setting. Even if I deactivated the option “Open in new tab”, the error remains.

    Avada support has asked me to check this with you.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Michael Davis

    4 years ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Tapioca

    4 years ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Michael Davis

    4 years ago

    Rank Math pro

    Hello,

    I tried to use the healthcheck plugin to troubleshoot the issue on your site but it doesn’t seem to work on your site. Could you please create a staging site and share the access details in the sensitive section so we can investigate this further.

    Looking forward to helping you.

    Tapioca

    4 years ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Uzair

    4 years ago

    Helo,

    As per various guidelines and standards – Rank Math adds a noopener rel tag to all your external links.
    https://web.dev/external-anchors-use-rel-noopener/

    https://www.reliablesoft.net/noreferrer-noopener/

    https://jakearchibald.com/2016/performance-benefits-of-rel-noopener/

    That particular rel tag seems to be breaking the lightbox functionality on your website.

    Please add this filter to your theme’s functions.php file to disable the addition of the noopener tag and to fix this issue:
    add_filter( 'rank_math/noopener', '__return_false' );

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Tapioca

    4 years ago

    Rank Math free

    It works! Thank you! Great Support!

    Michael Davis

    4 years ago

    Rank Math pro

    Hello,

    We are glad the issue is resolved.

    Do you wish to close this thread now?

    If you have any further question(s), please let us know. Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

You must be logged in to reply to this ticket.