license still free after purchase ?

#443425
  • Resolved Sinar Hadi Wijaya

    3 years, 6 months ago

    Rank Math free

    Hi.

    I’m already payment for RANKMATH220903-7281-47110 , status completed.
    But, my dashboard. LIcense still free.

    Can you help me about it ?

Viewing 1 replies (of 1 total)
  • Jeremy

    3 years, 6 months ago

    Hello,

    Thank you for contacting Rank Math support, and sorry for the unexpected delays and any inconvenience that might have been caused due to that.

    I can confirm that your account has the PRO subscription in it.

    Please ensure that you have installed the PRO version of the plugin as you need it together with the Free one.

    You can download the PRO plugin here: https://rankmath.com/my-account/

    After confirming that, please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your paid Rank Math account.

    Let us know how that goes. Looking forward to helping you.

    RankBot

    3 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

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