Hello,
We apologize for the issue you are facing with your Rank Math PRO license showing as free. It seems that since you did not renew your subscription, the PRO features are no longer accessible. Unfortunately, without an active PRO license, you won’t be able to use those features or receive updates and support.
To resolve this, you will need to renew your PRO subscription. You can do this by logging into your Rank Math account and purchasing a new subscription. Once your subscription is active again, you should be able to access the PRO features as before.
Regarding your sitemap issue at https://rankmath.com/wp-content/uploads/2021/03/download-pro.jpg please ensure that your Rank Math plugin is properly configured and activated. If you continue to experience issues after renewing your subscription, please reply to this ticket with any specific error messages or problems you’re encountering, and a human agent from our support team will assist you further.
Thank you for raising this concern, and we appreciate your understanding!
Sources:
Rank Math PRO – Pricing Plans for Businesses & Individuals
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Please note that you may need to purchase a subscription again to continue using the PRO features on your site.
The invoice you shared has already been cancelled and refunded to your account.
Looking forward to helping you.
No its not cancelled or refunded
I used the licence for one years and then due to auto renewal service I cancelled only auto renewal version, not old subscription. Please verify
Hello,
The Rank Math PRO subscriptions have already been cancelled and refunded.
The last Rank Math PRO refund was processed on April 28, 2025.
You can also verify it on your invoice tab:
https://rankmath.com/my-account/subscriptions/?tab=payments
As we previously mentioned, you need an active subscription to update the Rank Math PRO plugin.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
