Latest update PHP issues

#1021957
  • Resolved Rick
    Rank Math free

    The latest update of the free plugin has caused big issues on many of my clients websites causing downtime / 503 errors etc. I believe PHP issues as restarting the PHP services got the sites back online. Sites are running on Vultr WHM and also Cloudways. I have rolled back the plugin and disabled auto updates. Attached is the Cloudways System Info

Viewing 1 replies (of 1 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    You must have received an email from WordPress with the details about the error. Please share it with us here so we can check.

    If you haven’t received the email with the error code, you can follow this guide to enable debugging in WordPress
    https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, and they will help you locate the log file.

    Having an error log will help us determine what is causing the issue.

    Also, from your site info, there are some PHP values that are too low and which you should increase. You can get in touch with your web host and ask them to set the following values:

    PHP Memory Limit: 512M
    Max input time: 150
    PHP time limit: 120
    PHP max input variables: 1000

    Looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Latest update PHP issues’ is closed to new replies.