Latest update

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

Unfortunately, we were not able to replicate the issue with the latest version of the Rank Math plugin.

In this case, make sure you are using the latest version of all the plugins and themes on your website, please update if not yet.

Here’s a guide for troubleshooting further if the issue persists:
https://rankmath.com/kb/check-plugin-conflicts/

You can also follow the steps in this video:
https://www.youtube.com/watch?v=FcIWRhcUP2c

Only the site admin would know and your users won’t be affected by this troubleshooting.

If the issue persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Let us know how it goes. Looking forward to helping you.

Hello,

You need to update the Rank Math PRO plugin to the latest version but it seems like you don’t have an active PRO subscription so you won’t be able to do it.

If you purchased the license from an Agency you need to get in touch with their support to update the PRO plugin on your website.

Thank you.

Hello,

In this case, we suggest you update the PRO version of the plugin to the latest version to fix the issue.

If you’re not able to see the update, please clear Rank Math’s transients from WP Dashboard > Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients: https://rankmath.com/kb/rank-math-status-and-tools/#rank-math-transients

You can also manually update the plugin by following this guideline: https://rankmath.com/kb/update-rank-math-manually/

Let us know how it goes. Looking forward to helping you.

Thank you.