Hello,
We apologize for the issue you are facing with your Rank Math PRO subscription and the download not working. It seems there might be a problem with the email address associated with your account or the subscription itself.
To resolve this, please ensure that you are logged into your Rank Math account using the email address you used to purchase the PRO version. If you find that your account still shows as FREE, it may be necessary to merge accounts or change the email connected to your PRO plan.
You can follow these steps:
- Log into your Rank Math account.
- Check if the PRO subscription is visible in your dashboard.
- If not, verify the email address under your account details.
- If thereās a discrepancy, please reply to this ticket with the email address you used for the purchase, and our support team will assist you further.
For more detailed guidance on managing your subscription, you can refer to our article on Why is My Subscription Not Showing Up in My Rank Math Account?.
Thank you for bringing this to our attention, and we look forward to resolving this issue for you!
Sources:
Why is My Subscription Not Showing Up in My Rank Math Account? Ā» Rank Math
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
We really look forward to hearing back from you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
