Last update is causing my site crushing

#6228
  • Resolved Fernando De Leon

    5 years, 7 months ago

    Rank Math free

    I always use the same plugins here’s the list:

    Quick AdSense
    Antispam Bee
    asesor de cookies
    cookie notice for GDPR
    Post Hit Counter
    Table of Contents plus
    OTF Regenerate Thumbnails
    PageSpeed Ninja
    URL Shortener by MyThemeShop
    Shortcodes Ultimate
    rank math by seo
    wp sitemap page
    Social Sharing Buttons – Social Pug

    but since today, the new update is causing crush my site only when I try to update any post. Not only on my site but on my clients sites.

    • This topic was modified 5 years, 7 months ago by Fernando De Leon. Reason: New data
Viewing 10 replies - 1 through 10 (of 10 total)
  • Todd

    5 years, 7 months ago

    Rank Math free

    Hi Fernando,

    Thanks a lot for your query and we are so sorry about the trouble this must have caused.

    We cannot replicate it. I have added a video to the sensitive data section that shows everything working properly.

    Is there a specific post where you are seeing this?

    Fernando De Leon

    5 years, 7 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Fernando De Leon

    5 years, 7 months ago

    Rank Math free

    Ok… I just found the problem!! the page freezes when I add the keywords on the plugin screenshot » http://prntscr.com/nuy9sl

    Rank Math

    5 years, 7 months ago

    Hello,

    We replaced the plugin with the modified files from here:
    https://i.mythemeshop.com/f3AdvJ

    That seems to have resolved the issue.

    Please test in an incognito window or after clearing the browser’s cache.

    We will be including this fix in an upcoming update.

    Hope that helps. Thank you.

    Fernando De Leon

    5 years, 7 months ago

    Rank Math free

    those files don’t work on my client site http://prntscr.com/nv34di and http://prntscr.com/nv34mh

    what I did? this » http://prntscr.com/nv356r the version 1.0.23.1 works just fine

    Michael Davis

    5 years, 7 months ago

    Rank Math pro

    HI Fernando,

    Thanks for the follow up.

    Please ensure that you clear your cache, you could also test this out from an incognito window on your browser.

    Let me know if the issue persists.

    Fernando De Leon

    5 years, 7 months ago

    Rank Math free

    yes I did and yes still crushing

    Michael Davis

    5 years, 7 months ago

    Rank Math pro

    Hi there,

    Thanks for the follow up.

    Is this on a different site? I have just tried the one on the sensitive data section and everything works as expected.
    Please share some temporary access to the affected site so that I can check this issue for you.

    I hope to hear back soon.

    Fernando De Leon

    5 years, 7 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data… that’s a different site…

    Rank Math

    5 years, 7 months ago

    Hello,

    Can you please test in an incognito window?

    It seems like a browser cache issue. Please clear the cache.

    I added a video screencast showing that the latest (modified) version works just fine.

    Looking forward to helping you. Thank you.

    RankBot

    5 years, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)

The ticket ‘Last update is causing my site crushing’ is closed to new replies.