Last minute Sales Concerns

#1126838
  • Pricing Page

    Hi, my account shows I have no subscripts active, yet I do though March 2026. I show three expired subscriptions, but this is not true. I’ve also struggled greatly with RankMath removing focus keywords, AI of being no use, wrong SEO scores from the dashboard analytics vs on page SEO. I’ve dumped the caches and reset the analytics but to no avail. Please help.

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  • Hello,

    I apologize for the issue you are facing with your Rank Math account and the confusion regarding your subscriptions. It sounds like there may be a problem with how your account is displaying your active subscriptions.

    To resolve this, please ensure that your website is connected to the correct Rank Math account that has the active subscription. You can check this by logging into your Rank Math account and navigating to the Websites section. If your website is not listed there, you may need to reconnect it by going to Rank Math SEO → Dashboard → Help and clicking Disconnect Account, then reconnecting it. Here’s a visual guide:

    Disconnect Account in Rank Math

    If you continue to see expired subscriptions or if the analytics are not reflecting correctly, please reply to this ticket with your website URL so that a human agent from our support team can assist you further.

    Thank you for raising these concerns, and we appreciate your patience as we work to resolve them!

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    Hello there,
     
    Thank you for contacting us, and sorry for any inconvenience that might have been caused due to that.
     
    We are not able to find any Rank Math subscriptions associated with this account. It seems like you purchased the plugin with some other email address.
     
    Can you please share the email address that you used to purchase the plugin, or you can search and forward the receipt from FastSpring.com so we can locate your account?
     
    Regarding the other issues, please share some more details with us so that we can check those further for you.

    Looking forward to helping you.

Viewing 2 replies - 1 through 2 (of 2 total)

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