Hello,
Thank you for contacting us and we regret the inconvenience caused.
We noted this issue in our last release, we’ve already released an update with the fix: https://rankmath.com/changelog/#free
Please update to the latest version (v1.0.69.1) and see if you’re able to save the focus keywords and other meta settings properly.
Let us know how that goes.
Thank you.
Aun continua el problema después de actualizar y me toco volver a la versión anterior
Hello,
Please clear the transients by going to Rank Math > Status & Tools > Database Tools > Remove transients
That should fix the issue.
Let us know if the issue persists.
We are here to help you.
Hola buenos días
El problema del plugin persiste y me toco volver a la versión anterior la cual es v1.0.68.1 ya que esta es la que me funciona
Hello,
We are so sorry about the issue you are facing while saving the SEO information and focus keyword after the last update. We have been hard at work and fixed the issue internally.
Can you please upload these plugin files manually to your website?
Download from here: https://i.rankmath.com/S5XF1V
If you are not sure how to manually upload a plugin, please check the following Screencast:
https://i.rankmath.com/m10KkX
We are pretty confident that it will fix the issue but if for some reason the issue persists, we might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
La actualización nueva v1.0.69.2 también continua con el mismo problema y me gustaría que ustedes me ayuden a solucionarlo
¿Qué datos necesitan pata ingresar a mi sitio y que sean ustedes quien me ayuden a solucionarlo? ya que yo de esto se muy poco
Hello,
Please provide us with the WordPress login details of your website so that we can investigate the issue further.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I was able to replicate the issue and I noticed your website is blocking access to a file which leads to a 403 error. It may have to do with your security plugin or server-related security software. https://rankmath.com/kb/meta-data-not-saving/#num-4-blocked-access-to-the-file
The file: /wp-json/rankmath/v1/updateMeta?_locale=user
Could you please contact your hosting provider and see if they are able to whitelist this file if possible?
Looking forward to helping you. Thank you.
Y después de esto se podría actualizar sin problemas el plugin ?
Hello,
Yes, as we are certain that your hosting provider is blocking our files when updating meta details on your website.
Let us know how it goes after you whitelist the files: https://rankmath.com/kb/meta-data-not-saving/#num-4-blocked-access-to-the-file
We are looking forward to helping you.
Hola buenos días
Ya pude solucionar el problema y el plugin se actualizo correctamente, de verdad muchas gracias por toda su ayuda 🙂
Hello,
We’re glad that you got that sorted.
If you have another question in the future, please feel free to reach out, and it will be our pleasure to assist you again.
Thank you.