Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Sorry for the issue you are facing.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it could be a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit.
If you don’t, let us know and we will take a look for you.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
I’ve downloaded health check and tried every plugin and then the theme and it doesn’t make any difference if RM is the only thing installed or not. There’s still no keywords being saved.
Hello,
Did you make any changes to your server recently? It sounds like Rank Math is having issues saving to the database because of a 403 issue. Could you please talk to your web host and see if there is something they can do to fix this?
If that doesn’t work, we might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I’ve tried to fix it and found no resolve – have sent access details in Sensitive Data
Hello,
Thank you for the details.
Could you also add the site access URL so we can look into this.
Looking forward to helping you. Thank you.
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Sorry, it’s elleblonde.com
Hello,
I am getting a memory error while trying to access your site:
Please check this so we can investigate the issue further.
Looking forward to helping you. Thank you.
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This has now been resolved so you can access site now
Hello,
The access provided doesn’t seem to be working for me, please check the screenshot I have added in the sensitive section
Looking forward to helping you. Thank you.
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I’ve fixed this issue now and the access is still the same. Thanks. Sorry about this!
Hello,
If you already solved it, those are good news! Then, do you have any other questions? Or do you want us to close this thread? In any case, we will be here if you have any other questions or issues in the future.
Looking forward to help you.
Apologise, the issue is still not resolved and has negatively affected my traffic on site since it hasn’t been resolved I am still not able to save the keywords. My ‘issue resolved’ was in relation to the access issue to my site – you should be able to log in now. Apologies once again for the miscommunication
Hello,
I created a test post on your site and the keyword saves just fine:
Please check and if you are still facing this issue, share the affected post URL or creates and share a screenshot with https://www.loom.com
Looking forward to helping you. Thank you.
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I managed to fix this by turning old post editor on
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This reply was modified 3 years, 12 months ago by
Elle Blonde.
